Family Health Centers of San Diego (FHCSD) is looking for a Supervisor of Program Services to oversee day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. The Supervisor of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management and health education services for FHCSD.
Responsibilities:
Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.
Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.
Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.
Provides/ensures staff receive all new hire and annual trainings on time.
Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.
Perform other duties as assigned.
Requirements:
Bachelor’s degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required; current enrollment in a Bachelor’s degree program will also be acceptable
2 years of lead or supervisory experience required
3-4 years of experience in program management in health care or social services field required, including experience working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.).
Must meet minimum State, County and Federal requirements as designed by program
Meet organizational driver requirements
Rewards:
Job type: Regular Full-Time
Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses. 71,760.00 – 78,000.00
If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub (gobenefits.net)
