Quality Assurance Supervisor

Full time La Familia in Behavioral Health
  • 24301 Southland Dr Ste 300 View on Map
  • Post Date: May 21, 2020
  • Salary: $70,000.00 - $75,000.00 / Annually
  • Applications 0
  • View(s) 22
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Job Detail

  • Experience 2 Years
  • Industry Behavioral Health
  • Qualifications Master’s Degree

Job Description

We are currently seeking qualified candidates for the Quality Assurance Supervisor position. This is an Exempt position that reports to the Quality Assurance Director, and works closely with Program Directors across all departments at La Familia, and particularly those programs funded by Alameda County Behavioral Health.

The Quality Assurance Supervisor leads the daily functions and supports the strategic goals of the
Quality Assurance Department. Endeavors to maintain a high level staff training in the following
areas: client support, clinical and administrative documentation, training related to clinical care
and documentation standards, HIPAA and contract compliance. The QA Supervisor implements and
manages  systems  to  ensure  successful  Utilization  Review  and  internal  audit  processes.
Partners with program leadership staff and administrative teams to assist programs in efficiently
maximizing revenue. Supports development of agency database and activities related to outcomes and
agency accreditation.


  • Provides client service documentation training and support on best practices in alignment
  • with agency policy and procedures, laws, and Alameda County Behavioral Health (ACBH)standards  for  Substance  Use  Disorder(SUD)services  through the  Organized  Delivery System (ODS) and regulations for all LFCS Programs.
  • Supervises Quality Assurance Specialists.
  • Leads  Utilization  Reviews,  chart  audits  –  such  as  the  Clinical  Quality  Review  Team
  • (CQRT)  per  ACBH  regulations;  ensures  that  revenue-generating  activities  are  properly reported; provides management with recommendations to improve processes.
  • Serves  as  agency  HIPAA  Privacy  Officer  and  MAA  Coordinator;  provides  HIPAA trainings to agency staff.
  • Conducts HIPAA and MediCal site certification compliance activities including site audits, staff training and best practice recommendations to management.
  • Conducts  database  training  on  best  practices  regarding  documentation  policies  and procedures.
  • Provides MediCal Billing Support and acts as liaison with the ACBH’s QA staff.
  • Reviews and develops agency client database with program partners; participates in data collection processes and development for agency.
  • Assists Program Directors with data collection and other activities related to reporting and program outcomes.
  • Supports activities related to agency accreditation.
  • Supports hiring, training, development, supervision and evaluation of Quality Assurance Department staff.
  • Oversees client records system – including Clinician’s Gateway – including archiving and records requests processes.
  • Updates  agency  Shared  Drive  as  needed  to  ensure  consistency  and  timely  information sharing.
  • Performs other duties as assigned.


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